SANTA ANA, CA – MAY 26: A plane prepares to be loaded as passengers proceed to their gates during the Memorial Day weekend getaway at John Wayne Orange County Airport at John Wayne Airport in Santa Ana, California on Thursday, May 26, 2022. .
Alan J. Shaben | Los Angeles Times | Getty Images
“Now Boarding” is a videocast about air travel and the business of flying. CNBC airline reporter Leslie Josephs and CNBC senior producer Erin Black delve into topics like turbulence, airline status, boarding, jumbo jets and all things aviation. Watch this episode and others on the CNBC YouTube channel.
In this episode of Now Boarding, Leslie and Erin discuss why boarding a plane can be so complicated and what airlines are doing to make it faster. They talk to Steve Goldberg, Southwest Airlines senior vice president, operations and hospitality, about the carrier’s unique boarding process and its experiments to make boarding more efficient. They also talk to Kerry Filipovich, former senior vice president of customer experience at American Airlinesabout the reasons behind all the different boarding groups and ways to make boarding faster.