Looking for ways to increase your online sales? Well, guess what? You are not alone because sales do matter for every Ecommerce site. But you need to provide your web users with a seamless and smooth experience for increased conversion and sales rates.
Several elements of a website contribute to the customer experience. You need to take care of each of these factors to give your customers the comfort they are looking for. A product enquiry form is one of these elements that contributes to improved user experience.
Keep reading to explore how to add an enquiry form to your online store and the benefits that come with it.
Why Add A Product Enquiry Form to the WooCommerce Store?
Although there is some information provided about the product in the description but it might not be enough. Remember that your web user is looking for more and you must provide them with an option to dig more information about your products.
These are some of the reasons why you may need to add an enquiry form:
● Build Customer Trust
For a digital product, building trust in the target audience is a tough job. Any user visiting your website will be able to build trust when they know enough about your products. Adding an enquiry form helps in building trust in your online store visitors.
● Improving Sales
High cart abandonment rates are something Ecommerce stores try to avoid. But these cart abandonment rates keep increasing if the web user is not having a great experience exploring and knowing your products. A simple and clear enquiry form contributes to reducing these abandonment rates and improving sales.
● Product Transparency
The buyer needs to know about what they are buying and it is only possible when there is product transparency. Adding an enquiry form to your site will allow the customers to dig for more information about the product they are willing to buy. The more information they get about the products, the more clarity about the product and its features is offered.
Benefits An Enquiry Form Can Offer
These are some of the benefits you can achieve for your online store just by adding product enquiry for WooCommerce:
● Quick Communications
For your customers wanting to inquire more about a certain product, an enquiry form is the best source. They can get the desired details of the product they are interested in through the best and quickest communication channels like WhatsApp, SMS, or email.
● Improved Customer Support
Customer support is key to success with Ecommerce, and there are several ways you can offer support to your customers. With a product enquiry form, you are ensuring that your customers get prompt and quick support wherever they ask for it.
● Growth In Email List
There are plenty of WooCommerce stores that rely majorly on email marketing for their lead generation process and grow their sales. Adding such a form to your site not only provides benefits to the customers but can also grow your email list.
● Make Customers Feel Special
Getting heard makes your customers feel special. Adding an enquiry form to your online store which provides an opportunity for your customers to interact and know more makes your customers feel special and valued.
Must-Haves Of A Well-Structured WooCommerce Enquiry Form
Whether you are opting for a manual method of adding an enquiry form or using an enquiry form plugin, it must offer value.
These are some of the elements, that your enquiry form must offer:
● Form Simplicity
The enquiry forms should be clear and simple. None of your customers wants to spend hours filling out a form to get some details about the product. Your form fields should be few yet the required ones like the name, email address, and number.
● Customization Options
If you are using a plugin to add an enquiry form to your WooCommerce store, then it must offer customization offers. Being able to customize the form and the color of the enquiry form button should be there as the design of every website varies.
● Multiple Contact Channels
Giving the freedom of choosing the enquiry channel to your customers can maximize the experiences to a great extent. It is pivotal for the enquiry forms on your website to offer multiple contact channels. They must be able to choose the channel they feel more comfortable with.
So, when you are looking for a plugin to integrate an enquiry form into your WooCommerce store, make sure it is offering these features.
Best Way To Add An Enquiry Form To Your Store
Depending upon your requirements and custom needs, the method of adding an enquiry form to your store may vary.
There are generally two prominent ways of achieving this objective. One is through custom coding, and the other is through a reliable and secure enquiry form plugin. But when it comes to the best and most secure method, it comes down to using an enquiry form plugin.
Adding Enquiry Form With A Plugin
When using a plugin like WooCommerce product enquiry form, this is all you need to do:
- Install and activate the plugin from your dashboard.
- Configure the plugin.
- Enable the enquiry form extension.
- Choose products for which you want to show the enquiry button.
- Choose where you want to display your enquiry button.
- Select enquiry button’s display settings like its color and design.
- Select the button settings for different enquiry channels like SMS, WhatsApp, and Email.
- Add custom sections like a thank you message to your enquiry form.
- Save the changes and you are good to go.
Instead of going the hard way, go with a suitable enquiry form plugin and add your desired product enquiry form to your site.
Enhance Your Customer Experience With Ease!
Adding an enquiry form to your online store will bring several benefits to your business and you do not want to miss any of them.
So, get the best plugin installed and add a customized yet simple and clear product enquiry form to your store for a better user experience.
