New online dashboard from Department for Transport aims to give airline customers a better understanding of their rights when it comes to canceled flights, according to a Thursday press release. The board will help educate passengers and hold airlines accountable, the department said.
When briefed on the dashboard, “all but one of the top ten U.S. airlines made significant changes to their plans to improve the services provided to passengers when their flights are canceled or delayed due to an airline issue,” the report said. the message.
The dashboard provides a side-by-side comparison of these airlines’ customer service commitments that they are legally required to follow if a flight is canceled or significantly delayed due to reasons within the airlines’ control. For both delays and cancellations, it shows whether an airline has committed to offering free rebooking on the same or another airline, meal vouchers or hotel rooms for overnight delays.
It also outlines when airlines are required to offer refunds for delayed or canceled flights.
Flight delays and cancellations are higher than normal this summer as travel recovers from the worst of the COVID-19 pandemic. Airlines cut staff when very few people flew and staff not responding to demand.
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